> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rollinggo.store/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions — RollingGo Partner Center

> Answers to the most common questions about partner onboarding, credentials, region selection, and account management in the RollingGo Partner Center.

Whether you're signing up for the first time or managing an existing account, these FAQs cover the questions partners ask most often — from approval timelines and credential retrieval to region rules and partner-type differences.

<AccordionGroup>
  <Accordion title="How long does approval take?">
    All applications are approved instantly. The moment you submit your registration form, your credentials — API Key, H5 link, or configuration package — are displayed directly on screen. There is no waiting period and no manual review step.
  </Accordion>

  <Accordion title="Can I change my region after submitting?">
    No. Your region binding — **China Mainland** or **International** — is permanent and cannot be changed after you submit your application. If you need to operate in a different region, register a new partner account using a different email address.
  </Accordion>

  <Accordion title="I didn't receive my initial password email. What should I do?">
    Start with these steps in order:

    1. Check your **spam or junk** folder.
    2. Wait **2–3 minutes** — delivery can be slightly delayed.
    3. Confirm you're checking the inbox for the exact email address you registered with.
    4. Check the sender address:
       * **China Mainland** accounts receive email from `partner@rollinggo.cn`
       * **International** accounts receive email from `partner@rollinggo.ai`

    If you still haven't received the email after following these steps, use the **Forgot Password** link on the login page to set a new password directly.
  </Accordion>

  <Accordion title="What's the difference between Enterprise and Developer?">
    Both partner types receive an API Key and instant account activation. The key differences are:

    | | Enterprise | Developer |
    | - | - | - |
    | **Designed for** | Organizations integrating travel products for employees or clients | Individual developers or small teams building AI agents and travel apps |
    | **Registration requires** | Legal company name and 18-character Social Credit Code | Use-case description (shorter form) |
    | **Account type** | Company account | Individual / team account |

    If you're an independent developer, choose **Developer**. If you're registering on behalf of a company, choose **Enterprise**.
  </Accordion>

  <Accordion title="Does the Personal path create an account I can log in to?">
    No. The Personal path is account-free. After you submit your details, you receive a **configuration package and install commands** for your AI tools. Authentication at runtime uses OAuth with your phone number or email — no dashboard login is involved.

    If you later need API access or distribution capabilities, you can register separately as a **Developer** or **KOL** using a different email address.
  </Accordion>

  <Accordion title="Can I have multiple partner types under the same email?">
    No. Each email address can only be registered once across all partner types. If you need both Developer and KOL capabilities, register each account with a separate email address.
  </Accordion>

  <Accordion title="How do I find my API Key after leaving the success screen?">
    Log in to your Partner Center dashboard and navigate to **Settings → API Keys**. Your key is listed there.

    If you can no longer access your dashboard, use the **Forgot Password** flow to regain access, then retrieve your key from the same settings page. You can also generate a replacement key from that page if needed.
  </Accordion>

  <Accordion title="What currencies are supported for billing and payouts?">
    Currency is determined by your region selection at registration and cannot be changed afterward:

    * **China Mainland** accounts use **CNY (人民币)**
    * **International** accounts use **USD**
  </Accordion>

  <Accordion title="How do I reset my password?">
    Visit your region's Partner Center login page and click **Forgot Password**. Enter your registered email address and follow the reset link in the email that arrives. If you don't see it within a few minutes, check your spam folder.

    * China Mainland login: `partner.rollinggo.cn`
    * International login: `partner.rollinggo.ai`
  </Accordion>

  <Accordion title="Who do I contact for support?">
    Reach the Partner Center support team by email:

    * **International:** `partner@rollinggo.ai`
    * **China Mainland:** `partner@rollinggo.cn`

    Include your **registered email address** and **partner type** in your message so the team can locate your account quickly.
  </Accordion>
</AccordionGroup>


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