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Use this page as a quick reference when something isn’t working as expected. Each section covers the most common symptoms and the steps to resolve them. If your issue isn’t listed here or the steps below don’t help, contact support — details at the bottom of this page.

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Registration Issues

This email address is already linked to a Partner Center account. You have two options:
  • Regain access to the existing account: Use the Forgot Password link on the login page.
  • Create a new account: Register with a different email address.
Note that each email can only be associated with one partner account across all partner types.
  1. Check your spam or junk folder.
  2. Note that OTPs expire after 10 minutes — if yours has expired, return to the form and request a new one.
  3. Confirm the email address shown on screen matches the one you intended to use. If it doesn’t, go back and correct it before requesting a new OTP.
Your Social Credit Code must be exactly 18 characters. Cross-check the value against your official business registration certificate — transcription errors (e.g., confusing 0 with O, or 1 with I) are the most common cause of this error.
Check the following before resubmitting:
  • All required fields are filled in (required fields are marked with an asterisk).
  • Your phone number includes the country code — for example, +86 for China Mainland or +1 for the United States.
  • Your browser is up to date and JavaScript is enabled.
If the form still won’t submit, try a different browser or disable any extensions that may be interfering with form submission.

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API Key Errors

The table below maps HTTP status codes to their meanings and recommended fixes.

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MCP Connection Problems

Verify you’re pointing at the correct regional endpoint for your account:
  • China Mainland: mcp.rollinggo.cn
  • International: mcp.rollinggo.ai
Using the wrong endpoint will result in a timeout because requests are not forwarded across regions. Update your MCP server config to use the endpoint that matches your registration region.
Your API Key may have been rotated or corrupted in your config file. To fix this:
  1. Log in to your Partner Center dashboard.
  2. Go to Settings → API Keys and generate a new key.
  3. Copy the new key and update it in your MCP server configuration file.
  4. Restart your AI tool or MCP client to apply the change.
Some AI tools do not detect new MCP servers until they are fully restarted. After adding the MCP server config to your AI tool’s settings:
  1. Fully quit the application (don’t just close the window — ensure the process has stopped).
  2. Reopen the application.
  3. Check the tool list again.
If the tool still doesn’t appear, confirm the config JSON is valid and that the install command completed without errors.

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Email Delivery

Password emails are sent immediately after registration and typically arrive within 2–3 minutes.
  • Check your spam or junk folder.
  • Whitelist the appropriate sender for your region: partner@rollinggo.ai (International) or partner@rollinggo.cn (China Mainland).
  • Confirm you’re checking the inbox for the exact email address you registered with.
If the email still hasn’t arrived, use the Forgot Password link on the login page to set your password without it.
Config package delivery follows the same process as password emails. Allow 2–3 minutes, check your spam folder, and whitelist the sender address for your region. If you still haven’t received it after 5 minutes, return to the registration page and re-submit your details.

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Account Access

Use the Forgot Password link on your region’s Partner Center login page. Enter your registered email address and follow the reset link in the email you receive.
  • China Mainland: partner.rollinggo.cn
  • International: partner.rollinggo.ai
You may be logging in through the wrong regional dashboard. China Mainland and International are entirely separate regions — an account created in one region cannot log in from the other region’s portal.
  • China Mainland accounts → log in at partner.rollinggo.cn
  • International accounts → log in at partner.rollinggo.ai
Switch to the correct URL and try again.
Still stuck? Contact the Partner Center support team by email and include your registered email address and a brief description of the issue: